Refund policy

Refunds and Replacements:

We have a 30-day guarantee policy that allows for free replacements of damaged, defective, or incorrect products. If your product arrives damaged or defective, we can only offer a replacement and not a refund. In case you are not satisfied with the product, we can offer partial store credit for use on another purchase. To be eligible for a replacement or store credit, you must provide proof of purchase and send us a picture showing the issue with the item if it is damaged or defective. Please note that the refund may take some time to process and post in your bank or credit card company account. You will not be eligible if you do not contact us about the issue within 30 days of receiving the item. Please note that if your order does not arrive before a specific holiday or the timeframe quoted during checkout, it does not qualify for a refund. Shipping times may be affected by world events such as COVID-19 setbacks, global supply chain issues, and severe weather which are beyond our control. If you wish to start a return, please contact us at contact@ultimastores.com. Any items sent back to us without prior return authorization will not be accepted.

Exchanges:

After orders are processed there is no way for us to exchange them.

Cancellation

Our warehouses automatically process orders after they are placed, which means once you have placed an order we cannot cancel it.

Missing Orders & Wrong Addresses Provided:

If your item does not show as delivered on the tracking system and it was not received, it is possible the item was lost in transit. In these rare cases, we will issue a replacement. Please contact us at contact@ultimastores.com ASAP and we will do our best to help. Each case is different so be sure to include all relevant information when contacting us.
If the customer provided the wrong address or the address is deemed insufficient by the customers' local postal service and the package was either delivered to this address or disposed of by their local postal service, our company (YS RETAIL) is not liable for the item and cannot issue a free replacement or refund. If the customer provided a business address instead of a residential address and the customer's local postal service has deemed the address as insufficient or incomplete, our company (YS RETAIL) is not liable for the item and cannot issue a free replacement or refund. This includes the package being disposed of by their local postal service. If your package is marked as successfully delivered by the domestic postal service in your country (e.g., USPS, Canada Post, etc.) and to the correct address provided at checkout but it has not been received, it is possible your package was stolen from your address. In these rare cases, we advise you to file a dispute and investigation with the local postal service, your bank, and your local non-emergency police. Most major credit cards cover customers for items that are lost or stolen. Since there is no way for us to verify that items were not received since our system and the local tracking system show it as delivered, we cannot issue a refund.

Extra Charges:

Our website operates in USD as a default so differences on one's bank statement may be due to the exchange rate if the bank is located outside of the United States.

Credit Card Safety:

Our website is SSL encrypted and certified to ensure safe and secure transactions. All credit card payments are processed with our trusted payment system. We don't store any credit card information, and we will never share your personal information.